PHWS Franchise Information
PHWS is a franchise for a business providing home warranty services. It was founded in 1997 and started franchising in 2009.
Their main goal is to be able to provide a high standard in customer care for builders, lenders, new home buyers, and developers. They apply hands on experience on construction using their propriety technology resulting to lower costs and better control which means higher satisfaction for you and your clients. They provide their services to single-family detached homes, condominiums whether it is high rise, mid rise, or condo versions, and master-planned communities.
Some of their partners include La Jolla Pacific, Eliant, JoeTurner Customer Service Consulting, Ultimate New Home Sales and Marketing, Bank of America, Real Estate Temps, Fusion Sign and Design, Land Concern, and Real Estate Economics. They currently have two locations in the United States and one location that is company owned.
What can you expect from acquiring services from PHWS?
You will have a turnkey in third party customer care. The will provide pre and post sale warranty service and customer care that is complete. You can expect to be using the leading technology and a database management system. When you use their services, they say that you will be able to reduce your operating costs. All in all, they will be able to provide your business with an improved profitability and efficiency.
What services do they offer at PHWS?
For pre-delivery solutions, they have client partnering, pre-delivery functionality review, pre-delivery aesthetic review, and unit acceptance review. For post-delivery solutions, they have homeowner customer care manuals, new home orientation, first year warranty management, and long term, customer care. For software solutions, they have the punchlist manager and mobile manager.
What is the process that they follow when providing their services?
First is the Client Partnering. Then the Pre-delivery functionality review, pre-delivery aesthetic review, unit acceptance review, homeowner customer care manuals, and new home orientation. Their service does not end in the completed sale or the property. They will provide first-year warranty management and a long-term customer care.
Cost and requirements on running a PHWS franchise
You need to have a total liquid asset of at least $50,000. Expect to be investing about $47,000 to $97,000. The PHWS franchise fee costs $5,000 with an on-going royalty fee of 7%. This is for a renewable 10 year term agreement. This franchise can be run from home. They do not allow absentee ownership. You will have exclusivity in your territory.
What is included in the franchise package?
There will be one week training at the headquarters, one week at your location, and a virtual training for two to three days. The trainings are conducted in classroom and in field. You will be entitled to the use of PHWS service mark, ongoing business development, use of their distinctive system, and counselling. You will be receiving newsletters and a toll free phone number. You will be given access to the internet and to purchasing cooperatives. Expect to be attending meetings and receiving occasional field evaluations. For marketing support, there will be ad slicks, co-op advertising, regional advertising, and national media.
PHWS Contact Details
You may reach them at:
Address: 12410 Foothill Blvd, Suite T, Sylmar, CA 91342
Phone: (800) 523.7246